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Agenda

Sessions subject to change

Sunday, September 22nd

  • 6:00 pm – 8:00 pm
    Welcome Reception

Monday, September 23

  • 9:00 am – 9:30 am
    Welcome Address – Lori Fentem
  • 9:30 am – 10:30 am
    Keynote Address – TBD
  • 11:00 am – 11:45 am
    How is Call Blocking and Labeling Affecting your Contact Center Operations? What are the Solutions?
  • 11:45 am – 12:45 pm
    “Compliance Officers Forum LIVE: Updates on Federal and State Legislation Affecting the Industry”
  • 1:45 pm – 2:45 pm
    Will Shaken & Stir Help Your Contact Center Operations? What Does Your Company Need to Do to Be Prepared?
  • 2:45 pm – 3:45 pm
    PACE’s Position and Impact on TCPA and Regulatory Rulings
  • 4:00 pm – 5:00 pm
    “Data Privacy Regulations: How They Will Impact your Contact Center and What You Need to Do to Be Ready”
  • 5:00 pm – 6:00 pm
    Platinum Reception
  • 6:30 pm – 8:00 pm
    PAC Event

Tuesday, September 24

  • 9:00 am – 10:00 am
    TBD
  • 10:30 am – 11:30 am
    FTC Director Andrew Smith
  • 11:30 am – 12:30 pm
    “Lunchtime Session: Getting the Lead on Lead Generation Campaigns: What are the Best Practices to Stay Out of the Crosshairs of Regulators?”
  • 12:30 pm – 1:00 pm
    Closing Remarks – Lori Fentem
  • 1:00 pm – 4:00 pm
    CAPITOL HILL VISITS
  • 5:00 pm – 7:00 pm
    Advocacy Day Wrap-up – Hotel VIP reception

Wednesday, September 25

  • 8:00 am – 9:00 am
    CPC Breakfast
  • 9:00 am -12:00 pm
    CPC Meeting – Learn More

To see the Full Agenda, including session descriptions, speaker information and session locations, click on the button below.

Full Agenda