2019 Summit Logo white w bottom text and blue C

Agenda

Sessions subject to change

Sunday, September 22nd

  • 6:00 pm – 8:00 pm
    Welcome Reception

Monday, September 23

  • 9:00 am – 9:30 am
    Welcome Address – Lori Fentem
  • 9:30 am – 10:30 am
    Keynote Address -Zondwa Mandela, Founding Director, Mandela Legacy Foundation
  • 11:00 am – 12:00 pm
    How is Call Blocking and Labeling Affecting your Contact Center Operations? What are the Solutions?
  • 1:15 pm – 2:30 pm
    Compliance Officers Forum LIVE: Updates on Federal and State Legislation Affecting the Industry
  • 2:45 pm – 3:45 pm
    Will SHAKEN/STIR Help Your Contact Center Operations? What Does Your Company Need to Do to Be Prepared?
  • 4:00 pm – 5:00 pm
    Data Privacy Regulations: How They Will Impact Your Contact Center and What You Need to Do to Be Ready
  • 5:00 pm – 6:30 pm
    Platinum Reception & PAC Auction

Tuesday, September 24

  • 9:00 am – 10:00 am
    Getting the Lead on Lead Generation Campaigns: What are the Best Practices to Stay Out of the Crosshairs of Regulators?
  • 10:30 am – 11:30 am
    FTC Director Andrew Smith
  • 11:45 am – 12:45 pm
    FCC & FTC Panel Discussion
  • 12:45 pm – 1:00 pm
    Closing Remarks – Lori Fentem
  • 1:00 pm – 4:00 pm
    CAPITOL HILL VISITS

Wednesday, September 25

  • 8:00 am – 9:00 am
    CPC Breakfast
  • 9:00 am -12:00 pm
    CPC Meeting – Learn More

To see the Full Agenda, including session descriptions, speaker information and session locations, click on the button below.

Full Agenda